How it works
You may be fairly assessed. If you are, we'll tell you. That sentence is the whole idea. We check whether you're paying more than your neighbours for the same kind of home, we tell you the truth either way, and we handle the review only if the numbers support it.
Check your assessment, free
1. Enter your address
That's all you need to start. The check is free and you don't need to create an account to see your result.
- Calgary and Edmonton: we use the cities' open data, so the result appears right away.
- British Columbia: we look up your home's public value and compare it with nearby homes. Occasionally we'll need a little longer and will email the result if you ask us to.
- Ontario: MPAC's comparables sit behind your owner login, so we'll ask you to authorize us or send your notice before we can give you a result.
- Anywhere the data is thin: send us a photo of your notice and a person will check it by hand, free.
2. See your result
You get one of three answers, always with the reasons:
- "You likely have a case." We show your value per square foot, the median of similar homes, the comparable properties, the estimated annual saving, our fee and your deadline.
- "You look fairly assessed." No upsell. We'll offer to remind you next January and let you share a check with a neighbour. That's all.
- "Send us your notice." When public data isn't enough, a person finishes the check.
Our recommendations are produced with automated tools. You can ask a person to review any recommendation, and we'll explain the main factors behind it.
3. Decide, with the fee in front of you
If you go ahead, you sign an engagement letter online, add a payment method, and upload your notice if we don't already have it. The price never depends on who you are or what your home is worth. You see the full fee before you sign. See fees.
4. We ask the assessor to review first
This is the heart of how we work. We ask the assessor to review your assessment first. We file a formal complaint only to protect your rights if the review isn't resolved 7 business days before the deadline. Most questions about an assessment can be settled by conversation. Assessors are professionals, and a clear, well-evidenced request is easier for everyone.
5. If needed: a complaint or appeal
If the review doesn't settle it before the deadline, we file the formal complaint (Alberta and BC) or appeal (Ontario) so your rights are protected. Talks with the assessor usually continue after that. If your file goes to a hearing, a person represents you. Software never appears in front of a board. In Ontario, Assessment Review Board appeals are handled by a lawyer or paralegal licensed by the Law Society of Ontario.
6. The decision, and when you'll see the saving
When a decision comes in, we send you a statement with the old and new values, how the fee was calculated, and where and when the saving shows up. It may appear as a lower bill, a credit on your tax account or a refund. Any refund or credit from the municipality goes to you, the owner, not to us. Before we debit a share-of-savings fee, we send you the decision and the amount in advance.
7. Next year
In Alberta and BC, assessments change every year. Every year is a new decision: we show you the new number and fee, and nothing is filed or charged unless you approve it.
Who does what
Software gathers the data, does the arithmetic and drafts the paperwork. People approve the rules we follow, review what goes out, talk to assessors and attend hearings. If you'd rather talk to a person at any point, call [PHONE — TO BE ASSIGNED].